Networked Places

0.
Libraries do not provide Internet access.


1.
Some employees have access to dial-up connection.

2.
Public libraries provide several computers with free access to the Internet.

3.
There is rarely more than a 10-minute wait to use the Internet-enabled computers.

4.
Public libraries have added network ports or wireless networks and electrical outlets to carrels.

5.
Most public libraries offer patrons a 54 mbps or faster wireless network.

0.
Libraries do not provide Internet access.

1.
Some employees have access to dial-up connection.

2.
Public libraries provide several computers with free access to the Internet.

3.
There is rarely more than a 10-minute wait to use the Internet-enabled computers.

4.
Public libraries have added network ports or wireless networks and electrical outlets to carrels.

5.
Most public libraries offer patrons a 54 mbps or faster wireless network.

Applications & Services

0.
Customers use phone and postal mail.
No website.

1.
Some employees are accessing e-mail and library-related websites.

2.
Most libraries have a website with basic information about hours of operation and location.

3.
Most libraries have catalogs online.
Patrons may use the Internet to place books on hold and request books from other libraries in the library system.
Patrons can search online databases from home, school or work.
Libraries host live video feeds of public interest events.

4.
Patrons may review their accounts online and pay fines by credit card.
Patrons can access the library online as a portal for other online information services.

5.
Public libraries offer live video consultations.
Public libraries allow patrons to borrow e-books over the Internet. They help patrons conduct research and assist with legal access to copyrighted databases and publications, including music and movies.
Two-way videoconferencing is available to the general public.

0.
Customers use phone and postal mail.
No website.

1.
Some employees are accessing e-mail and library-related websites.

2.
Most libraries have a website with basic information about hours of operation and location.

3.
Most libraries have catalogs online.
Patrons may use the Internet to place books on hold and request books from other libraries in the library system.
Patrons can search online databases from home, school or work.
Libraries host live video feeds of public interest events.

4.
Patrons may review their accounts online and pay fines by credit card.
Patrons can access the library online as a portal for other online information services.

5.
Public libraries offer live video consultations.
Public libraries allow patrons to borrow e-books over the Internet. They help patrons conduct research and assist with legal access to copyrighted databases and publications, including music and movies.
Two-way videoconferencing is available to the general public.

Leadership

0.
There is no technology or telecom plan.

1.
Employees are accessing the Internet in order to help the patrons of the facility.

2.
Libraries are the first to offer free access and instruction in the use of the Internet.

3.
The library research desk is an online community resource.
Staff training on new technologies is a priority at most libraries.
Libraries are using consultants to take advantage of e-rate and other discounts.
Library policies reflect appropriate filtering requirements.

4.
Libraries help the community understand copyright issues and how to protect privacy on the Internet.
New hires are required to have experience using new technology.
Libraries take internal responsibility for continuing e-rate and other discounts.
Libraries have developed network management policies and technologies to prevent patrons from sending spam.

5.
Libraries continue to upgrade their facilities to offer the community the next generation in technology, services and training.
Libraries actively promote information technology literacy to drive positive impacts on economic performance, skills and innovation in the community.

0.
There is no technology or telecom plan.

1.
Employees are accessing the Internet in order to help the patrons of the facility.

2.
Libraries are the first to offer free access and instruction in the use of the Internet.

3.
The library research desk is an online community resource.
Staff training on new technologies is a priority at most libraries.
Libraries are using consultants to take advantage of e-rate and other discounts.
Library policies reflect appropriate filtering requirements.

4.
Libraries help the community understand copyright issues and how to protect privacy on the Internet.
New hires are required to have experience using new technology.
Libraries take internal responsibility for continuing e-rate and other discounts.
Libraries have developed network management policies and technologies to prevent patrons from sending spam.

5.
Libraries continue to upgrade their facilities to offer the community the next generation in technology, services and training.
Libraries actively promote information technology literacy to drive positive impacts on economic performance, skills and innovation in the community.